Avast Free Forum is a website that allows users to ask questions about their anti-virus software. It provides a variety ways to help, such as tutorials and FAQs. The site is easy to navigate and is updated regularly.
A major player in the cybersecurity marketplace, avast provides one of the best levels of customer support for its anti-virus software. The support button on the website and LAPTOP or COMPUTER applications gives users access to a helpful FAQ and discussion forums, as well as top technical support in case of any problems.
The company provides a live chat option for customers who require quick answers, as well as an email ticketing service to answer more detailed questions, and three round-the-clock phone lines in the UK, Australia, and the U.S.
The customer service isn’t always perfect However, it’s not perfect. A joint investigation by PCMag and Hauptplatine discovered that the company shares information about its customers’ locations and Internet protocol address with third-party companies, which could cause privacy concerns for some. Furthermore the paid plans do not provide enough extra features to justify the cost. In addition, its forum was recently hacked, which allowed thieves to acquire user nicknames as well as user names, emails and passwords hashed. Fortunately, payment information was not compromised. The company has promised to rebuild the forum on a speedier and more secure platform. The company has a written policy on security that says it will not sell or share personal information with third parties without consent.